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For the services contracted, some advance payment should be made to hold the booking on confirmed basis and the balance amount can be paid either prior to arrival or upon arrival in Sri Lanka but before the commencement of the services. Island Tours will decide on the amount to be paid as advance payment, based on the nature of service and time left for the commencement of the service.

In addition services provided during special seasons, occasions and events (Christmas, New Year, Perehera, etc) will require full payment on confirmation.

Mode of Payment
Advance payment can be made through Wire Transfer to our bank or by personal cheque (providing there is sufficient time for clearance etc). Payment on arrival in Sri Lanka must be made in currency notes.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
In the event of cancellation of tour due to any avoidable or unavoidable reasons, Island Tours must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and would be as follow-
Before 60 days - 15% of the total tour / service cost + actual charges
From 60 days to 30 days - 25% of the total tour / service cost + actual charges
From 30 days to 15 days - 35% of the total tour / service cost + actual charges
From 15 days to 08 days - 50% of the total tour / service cost + actual charges
Less than 07 days or NO SHOW - NO REFUND

The above policy will not apply for change of hotels or reduction in the number of days booked.

In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from the hoteliers/contractors we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. All bank charges with respect to the refund will be deducted from the refund amount.

Our liabilities & limitations
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort and general well being.

Our rates are based on the prevailing services offered by the hotel at date of booking. Hotels retain the right to modify of change the services offered without notice.

We shall not be responsible for any delays and alterations in the programme or expenses incurred directly or indirectly due to natural hazards, flight cancellations, breakdown of transport, weather, sickness, landslides, political closures or any other incidents beyond our control.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting directly or indirectly from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property at all times are at the client's risk.